FAQ
PAYMENT
- when ordering through us directly, we accept paypal (family&friends) and bank transfer.
- our website accepts bank cards.
ORDER TRACKING
Every order undergoes a detailed processing procedure before dispatch to ensure it meets our quality standards.
Your order will go through the following stages:
- Order confirmation
- Supplier fulfilment
- Arrival at our warehouse
- Comprehensive quality inspection
- Secure packaging and dispatch
Please note that delivery times begin only after your order has completed processing.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details. If you haven't received a shipping confirmation, your order is most likely still being processed.
THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
DO YOU SHIP INTERNATIONALLY?
Website ships worldwide every day. Shipping is available for most all around the world.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
Standard Shipping: 9–19 business days
Express Shipping: 4–10 business days
If you're purchasing multiple items, we recommend selecting the same shipping method for every product to help ensure they arrive together.
By placing an order, you agree to remain patience and abide by our shipping times.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 30 days from the purchase date, please contact dripstacollection@gmail.com
FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China.
RETURNS & REFUNDS
We do not accept returns for refunds.
AFTER PURCHASE
I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at dripstacollection@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it.
Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.